Supporting Material: Tools by Process

The following table identifies how an ITUP process can be implemented using one or more IBM® software products.

Process	Tool	Tool Mentor
Asset Management	IBM Tivoli Asset Management for IT	How to prepare and make assets available to users
	IBM Tivoli Configuration Manager	How to use IBM Tivoli Configuration Manager, Ready and Control Asset
	IBM Tivoli Contract Compliance Manager	How to Use the IBM Tivoli Contract Compliance Manager to Ready and Control Asset How to Use the IBM Tivoli Contract Compliance Manager to Report Asset Information
	IBM Tivoli License Compliance Manager	How to use the IBM Tivoli License Compliance Manager Monitor Audit and Reconcile Asset Records How to use the IBM Tivoli License Compliance Manager, Ready and Control Asset
	IBM Tivoli License Compliance Manager for z/OS	How to Use the IBM Tivoli License Compliance Manager for z/OS to Ready and Control Asset Monitor Audit and Reconcile Asset Records
Availability Management	IBM Tivoli Business Service Manager	How to Use IBM Tivoli Business Service Manager to Monitor, Analyze, and Report Availability
	IBM Tivoli Data Warehouse	How to Use TDW to Define and Implement Availability Targets and Related Measures How to Use IBM Tivoli Data Warehouse to Investigate Unavailability How to Use IBM Tivoli Data Warehouse to Monitor, Analyze, and Report on Availability
	IBM Tivoli Enterprise Console	How to Use IBM Tivoli Enterprise Console to Monitor, Analyze, and Report Availability
	IBM Tivoli Monitoring	How to Use IBM Tivoli Monitoring to Monitor, Analyze and Report Availability
	IBM Tivoli Netcool OMNIbus	How to Use Tivoli Netcool OMNIbus to Monitor, Analyze, and Report Availability
	IBM Tivoli Service Level Advisor	How to Use IBM Tivoli Service Level Advisor to Analyze and Report Availability
Capacity Management	IBM CICS Performance Analyzer	How to use IBM CICS Performance Analyzer to report CICS capacity usage
	IBM Tivoli Data Warehouse	How to Use TDW to Monitor, Analyze and Report Capacity Usage
	IBM Tivoli Intelligent Orchestrator	How to Use IBM Tivoli Intelligent Orchestrator to Supervise Tuning and Capacity Delivery How to Use IBM Tivol Intelligent Orchestrator to Supervise Tuning and Capacity Delivery
	IBM Tivoli Network Manager	How to use IBM Tivoli Network Manager to monitor, analyze and report capacity usage
	IBM Tivoli Performance Analyzer	How to Use Tivoli Performance Analyzer to Flag and Analyze Exceptions How to Use Tivoli Performance Analyzer to Monitor, Analyze and Report Capacity Usage How to Use Tivoli Performance Analyzer to Predict Future Usage
	IBM Tivoli Performance Modeler for z/OS	How to Use IBM Tivoli Performance Modeler for z/OS to Model and Size Capacity Requirements
	IBM TotalStorage Productivity Center	How to Use IBM TotalStorage Productivity Center to Model and Size Capacity Requirements How to Supervise Tuning and Capacity Delivery using TotalStorage Productivity Center
Change Management	IBM Tivoli Business Service Manager	How to Use IBM Tivoli Business Service Manager to Assess the Impact of a Change
Change Management	IBM Tivoli Change and Configuration Management Database	How to use the IBM Tivoli Change and Configuration Management Database to perform change management.
Compliance Management	IBM Tivoli Access Manager	How to Implement Compliance Controls Using IBM Tivoli Access Manager for Operating Systems
	IBM Tivoli Compliance InSight Manager	How to Audit Compliance Using IBM Tivoli Compliance InSight Manager
	IBM Tivoli License Compliance Manager	How to Audit Compliance Using IBM Tivoli License Compliance Manager How to Implement Compliance Controls Using IBM Tivoli License Compliance Manager
	IBM Tivoli Security Compliance Manager	How to Audit Compliance Using IBM Tivoli Security Compliance Manager How to Implement Compliance Controls Using Security Compliance Manager
Configuration Management	IBM Tivoli Change and Configuration Management Database	How to use the IBM Tivoli Change and Configuration Management Database to Identify Configuration Items How to Use the IBM Tivoli Change and Configuration Management Database to verify and audit configuration items.
	IBM Tivoli Configuration Manager	How to Use IBM Tivoli Configuration Manager to Identify Configuration Items
	IBM Tivoli NetView	How to Use NetView to Identify Configuration Items
	IBM Tivoli Network Manager	How to use TNM to identify configuration items How to use IBM Tivoli Network Manager to verify and audit configuration items
Data Management	IBM Tivoli Storage Manager	How to Use IBM Tivoli Storage Manager to Backup and Restore Data How to Use IBM Tivoli Storage Manager to Control, Deploy and Maintain Data
	IBM Tivoli Storage Process Manager	How to control, deploy, and maintain data using IBM Tivoli Storage Process Manager
	IBM TotalStorage Productivity Center	How to use TotalStorage Productivity Center for Control, Deploy and Maintain Data How to evaluate data management performance with Total Productivity Center How to monitor and report on data management operations with TotalStorage Productivity Center
Deployment Management	IBM CICS Configuration Manager	How to use IBM CICS Configuration Manager to perform Release Management and Deployment Management How to use IBM CICS Configuration Manager to deploy CICS resource definitions
	IBM Tivoli Configuration Manager	How to Use IBM Tivoli Configuration Manager to Perform Deployment Management How to Use IBM Tivoli Configuration Manager to Plan a Deployment Program
	IBM Tivoli Provisioning Manager	How to Use IBM Tivoli Provisioning Manager to Perform Deployment Management How to Use TPM to Plan a Deployment Program
	IBM Tivoli Release Process Manager	How to use the IBM Tivoli Release Process Manager to perform Release Management and Deployment Management
Event Management	IBM Tivoli Business Service Manager	How to Use IBM Tivoli Business Service Manager to Correlate Events and Select Response to Use IBM Tivoli Business Service Manager to Detect and Log Event
	IBM Tivoli Compliance InSight Manager	How to Use IBM Tivoli Compliance InSight Manager to Correlate Events and Select Response How to Use IBM Tivoli Compliance InSight Manager to Detect and Log Event How to Use IBM Tivoli Compliance InSight Manager to Filter Event
	IBM Tivoli Composite Application Manager for SOA	How to Use the IBM Tivoli Composite Application Manager for SOA to Investigate and Diagnose an Incident
	IBM Tivoli Composite Application Manager for WebSphere	How to Use IBM Tivoli Composite Application Manager for WebSphere to Detect and Log Events in Event Management
	IBM Tivoli Data Warehouse	How to Use IBM Tivoli Data Warehouse to Evaluate Event Management Performance
	IBM Tivoli Enterprise Console	How to Use IBM Tivoli Enterprise Console to Close Event How to Use IBM Tivoli Enterprise Console to Correlate Events and Select Response How to Use IBM Tivoli Enterprise Console to Detect and Log Event How to Use IBM Tivoli Enterprise Console to Filter Event How to Use IBM Tivoli Enterprise Console to Resolve Events
	IBM Tivoli Netcool OMNIbus	How to Use IBM Tivoli Netcool OMNIbus to Close Event How to Use IBM Tivoli Netcool OMNIbus to Correlate Events and Select Response How to Use IBM Tivoli Netcool OMNIbus to Detect and Log Event How to Use IBM Tivoli Netcool OMNIbus to Filter Event How to Use IBM Tivoli Netcool OMNIbus to Resolve Event
	IBM Tivoli Network Manager	How to use TNM to Correlate Events and Select Response How to use TNM to actively Detect and Log Event
	IBM Tivoli System Automation	How to Use IBM Tivoli System Automation to Resolve Events
Financial Management	IBM Tivoli Usage and Accounting Manager	How to Use the ITUAM to Administer Charging How to Use the ITUAM to Evaluate Financial Management Performance How to Use the ITUAM to Perform Financial Accounting How to Use the ITUAM to Plan and Control Budgets
Financial Management	IBM Workplace for Business Controls and Reporting	How to use IBM Workplace for Business Controls and Reporting to Calculate, Analyze and Apportion Costs
IT Service Continuity Management	IBM Tivoli Storage Manager	How to Use IBM Tivoli Storage Manager to Create and Maintain IT Service Continuity Plan How to Use IBM Tivoli Storage Manager File System Evaluate Service Continuity Management Performance How to Use IBM Tivoli Storage Manager to Execute IT Service Continuity Plan How to Use IBM Tivoli Storage Manager to Prepare IT Service Continuity Capability
	IBM Tivoli System Automation	How to Use IBM Tivoli System Automation to Execute IT Service Continuity Plan
	IBM TotalStorage Productivity Center	How to evaluate continuity management performance using TotalStorage Productivity Center How to implement a service continuity Plan using TotalStorage Productivity Center How to ensure continuity plans are enforced with TotalStorage Productivity Center
Identity and Access Management	IBM Tivoli Identity Manager	How to Use IBM Tivoli Identity Manager to Create and Maintain Identity
Incident Management	IBM Tivoli Asset Management for IT	How to categorize an incident
	IBM Tivoli Composite Application Manager for Response Time Tracking	How to Use IBM Tivoli Composite Application Manager for Response Time Tracking to Classify Incident and Provide Initial Support How to Use IBM Tivoli Composite Application Manager for Response Time Tracking to Investigate and Diagnose an Incident
	IBM Tivoli Composite Application Manager for SOA	How to Use the IBM Tivoli Composite Application Manager for SOA to Resolve Incident and Recover a Service
	IBM Tivoli Enterprise Console	How to Use IBM Tivoli Enterprise Console to Log a New Incident How to Use IBM Tivoli Enterprise Console to Investigate and Diagnose an Incident How to Use IBM Tivoli Enterprise Console to Automatically Recover a Service
	IBM Tivoli Monitoring	How to Use the IBM Tivoli Monitoring to Investigate and Diagnose an Incident How to Use IBM Tivoli Monitoring to Automatically Recover a Service
	IBM Tivoli Netcool OMNIbus	How to Use IBM Tivoli Netcool OMNIbus to Log a New Incident How to Use IBM Tivoli Netcool OMNIbus to Investigate and Diagnose Incident How to Use IBM Tivoli Netcool OMNIbus to Automatically Recover a Service
	IBM Tivoli OMEGAMON XE and DE	How to Use the IBM Tivoli OMEGAMON to Investigate and Diagnose an Incident How to Use OMEGAMON to Automatically Recover a Service
	IBM Tivoli Service Request Manager	How to perform Incident Management activities with Service Request Manager
	IBM Tivoli System Automation	How to Use IBM Tivoli System Automation to Resolve Incident and Recover a Service
Problem Management	IBM Tivoli Composite Application Manager for Response Time Tracking	How to Use IBM Tivoli Composite Application Manager for Response Time Tracking to Perform Problem Management
	IBM Tivoli Composite Application Manager for WebSphere	How to Use IBM Tivoli Composite Application Manager for WebSphere to Investigate and Diagnose Problems in Problem Management How to Use IBM Tivoli Composite Application Manager for WebSphere or J2EE "Problem Center" to Obtain an Overall View of a Problem in Problem Management How to Use IBM Tivoli Composite Application Manager for WebSphere to Detect and Log Events in Problem Management
	IBM Tivoli Data Warehouse	How to Use IBM Tivoli Data Warehouse to Evaluate Incident Trends
	IBM Tivoli Decision Support for z/OS	How to Use IBM Tivoli Decision Support for z/OS to Detect and Log Problems
	IBM Tivoli Enterprise Console	How to Use IBM Tivoli Enterprise Console to Perform Problem Management
	IBM Tivoli Monitoring	How to Use IBM Tivoli Monitoring to Perform Problem Management
	IBM Tivoli Netcool OMNIbus	How to Use Tivoli Netcool OMNIbus to Perform Problem Management
	IBM Tivoli Network Manager	How to use TNM to Perform Problem Management
	IBM Tivoli OMEGAMON XE and DE	How to Use the OMEGAMON to Perform Problem Management
	IBM Tivoli Service Request Manager	How to perform Problem Management activities with Service Request Manager
Release Management	IBM Tivoli Composite Application Manager for WebSphere	How to Use IBM Tivoli Composite Application Manager for WebSphere to Perform Release Management
Release Management	IBM Tivoli Configuration Manager	How to Use IBM Tivoli Configuration Manager to Design and Build a Release
Request Fulfillment	IBM Tivoli Service Request Manager	How to Manage Service Requests with Service Request Manager
Security Management	IBM Tivoli Access Manager	How to use TAM to Monitor, Assess, Audit and Report Security How to operate security protection mechanisms How to Provide Access to Authorized User
	IBM Tivoli Directory Integrator	How to use IBM Tivoli Directory Integrator to Create Authoritative Identity Data Infrastructure needed to Operate Security Protection Mechanisms
	IBM Tivoli Directory Server	How to use IBM Tivoli Directory Server to Create the High-Performance Identity Data Infrastructure to Operate Security Protection Mechanisms
	IBM Tivoli Federated Identity Manager	How to use IBM Tivoli Federated Identity Manager to Extend Security Policy Throughout an Eco-System and Operate Security Protection Mechanisms
	IBM Tivoli Identity Manager	How to Use IBM Tivoli Identity Manager to Monitor, Assess, Audit and Report Security How to Use IBM Tivoli Identity Manager to Operate Security Protection Mechanisms
	IBM Tivoli Privacy Manager	How to Use IBM Tivoli Privacy Manager to Monitor, Assess, Audit and Report Security How to Use IBM Tivoli Privacy Manager to Operate Security Protection Mechanisms
	IBM Tivoli Security Compliance Manager	How to Use Security Compliance Manager to Analyze Security Exposures and Risks How to Use Security Compliance Manager to Monitor, Audit, Assess and Report Security
Service Catalog Management	IBM Tivoli Service Level Advisor	How to Use IBM Tivoli Service Level Advisor to Build and Maintain Service Catalog Content
Service Execution	IBM System Storage SAN Volume Controller	How to assign and control delivery resources
	IBM Tivoli Business Service Manager	How to Use IBM Tivoli Business Service Manager to Monitor Service Operations and Ensure Service Delivery
	IBM Tivoli Composite Application Manager for Response Time Tracking	How to Use IBM Tivoli Composite Application Manager for Response Time Tracking to Deliver Service
	IBM Tivoli Enterprise Console	How to Use IBM Tivoli Enterprise Console to Monitor Service Execution
	IBM Tivoli Intelligent Orchestrator	How to Use IBM Tivoli Intelligent Orchestrator to Assign and Control Delivery Resources How to Use IBM Tivoli Intelligent Orchestrator to Schedule and Adjust Workload
	IBM Tivoli Monitoring	How to Use IBM Tivoli Monitoring to Monitor Service Operation
	IBM Tivoli NetView	How to Use NetView to Monitor a Service
	IBM Tivoli Netcool OMNIbus	How to Use IBM Tivoli Netcool OMNIbus to Monitor Service Execution
	IBM Tivoli Netcool Performance Manager for Wireless	How to Deliver Service Using IBM Tivoli Netcool Performance Manager for Wireless
	IBM Tivoli Netcool Service Quality Manager	How to Use the IBM Tivoli Netcool Service Quality Manage to Deliver Service
	IBM Tivoli Network Manager	How to use TNM to deliver a service
	IBM Tivoli OMEGAMON XE and DE	How to Use OMEGAMON to Deliver a Service
	IBM Tivoli Service Level Advisor	How to Use IBM Tivoli Service Level Advisor to Analyze and Report Service Execution
	IBM Tivoli Storage Manager	How to Use IBM Tivoli Storage Manager to Assign and Control Delivery Resources
	IBM Tivoli System Automation	How to Use IBM Tivoli System Automation to Assign and Control Delivery Resources How to Use IBM Tivoli System Automation to Deliver a Service
	IBM Tivoli Workload Scheduler	How to Use IBM Tivoli Workload Scheduler to Assign and Control Delivery Resources How to Use IBM Tivoli Workload Scheduler to Deliver Service How to Use IBM Tivoli Workload Scheduler to Schedule and Adjust Workload
	IBM TotalStorage Productivity Center	How to deliver service with TotalStorage Productivity Center
Service Level Management	IBM Tivoli Composite Application Manager for Response Time Tracking	How to Use IBM Tivoli Composite Application Manager for Response Time Tracking to Monitor and Report Service Level Achievements
Service Level Management	IBM Tivoli Service Level Advisor	How to Use IBM Tivoli Service Level Advisor to Assess Service Level Results How to Use IBM Tivoli Service Level Advisor to Create and Maintain a Service Level Agreement How to Use IBM Tivoli Service Level Advisor to Assess and Compare Service Level Reports pre- and post-Improvement Plan to Measure its Effectiveness How to Use IBM Tivoli Service Level Advisor to Monitor and Report Service Level Achievements
Supplier Management	IBM Tivoli Contract Compliance Manager	How to Use the IBM Tivoli Contract Compliance Manager to Manage Portfolio of Suppliers How to Use the IBM Tivoli Contract Compliance Manager to Manage Supplier Contracts