Process: A61 - Request Fulfillment
Request Fulfillment is the initial support handling of contact with IT users. To get more information, select Description (introduction and list of tool mentors), Work Breakdown Structure (workflow diagram and table), Team Allocation (table of roles), or Work Product Usage (table of work products).
DescriptionWorkflowRolesWork Products
Workflow

Activity diagram: Request Fulfillment Establish Request Fulfillment Framework Receive and Approve Service Request Fulfill or Route Service Request Own, Monitor, Track and Communicate Service Requests Close Service Request Evaluate Request Fulfillment Performance
Work Breakdown

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