Context

Tool mentors explain how a tool can perform tasks, which are part of ITUP processes and activities. The tasks are listed as Related Elements in the Relationships section.

You can see the details of how processes and activities are supported by this tool mentor, by clicking the links next to the icons:

•   Incident Management
  •   Resolve Incident and Recover Service

Details

IBM® Tivoli® Enterprise Console® can be used to automate the recovery of a service. If an event is received by Tivoli Enterprise Console that indicates that a problem is affecting a service, Tivoli Enterprise Console can either automatically or by operator invocation, launch a task or script to attempt to restore the service.

The advantage of using a task or script launched by Tivoli Enterprise Console is that the task can be a lengthy script that attempts many different things to restore the service and might also involve out of band examination of the situation (for example, the node is down).

A rule can specify an action to be taken automatically in response to an incoming event. For example, if an event indicates that a router is down, the first response might be to attempt to restart the router and give an operator a low-severity notice. If the attempts to restart the router within a designated time period fail, a rule can specify that attempts to retry it be cancelled and that a higher-severity notice be sent to an operator. An operator can monitor actions that are automatically performed for an event.

If an operator does not respond to an event after a specified period of time, the event server can take additional actions beyond displaying the event on an event console. For example, the event server can send an e-mail notice of the unacknowledged event to an operator. If the operator still does not acknowledge the event, the server can then perform actions, such as paging the operator or sending an e-mail notice to an alternate contact.

• Ability to run local actions and commands that enables third-party or custom scripts and applications to be run easily from the event console.
• Ability to run predefined tasks.
• Automated tasks can be configured in advance and run when the event console receives a particular event.

For More Information

For more information about this tool, click on the link for this tool at the top of this page.