Process: A65 - Incident Management
Incident Management provides rapid response to possible service disruptions. To get more information, select Description (introduction and list of tool mentors), Work Breakdown Structure (workflow diagram and table), Team Allocation (table of roles), or Work Product Usage (table of work products).
DescriptionWorkflowRolesWork Products
Workflow

Activity diagram: Incident Management Establish Incident Management Framework Identify and Log Incident Classify Incident and Provide Initial Support Investigate and Diagnose Incident Resolve Incident and Recover Service Close Incident Own, Monitor, Track, and Communicate Incidents Evaluate Incident Management Performance
Work Breakdown

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