Process: A66 - Problem Management
Problem Management identifies and resolves the root causes of service disruptions. To get more information, select Description (introduction and list of tool mentors), Work Breakdown Structure (workflow diagram and table), Team Allocation (table of roles), or Work Product Usage (table of work products).
DescriptionWorkflowRolesWork Products
Workflow

Activity diagram: Problem Management Establish Problem Management Framework Investigate and Diagnose Problem Resolve Problem Detect and Log Problem Monitor, Track and Report Problems Evaluate Problem Management Performance Categorize and Prioritize Problem Close and Review Problem
Work Breakdown

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