Tool: IBM Tivoli Business Service Manager

IBM® Tivoli® Business Service Manager (TBSM) takes availability management to the next level by enabling IT operations and lines of business to more effectively deliver against operational and business objectives. Utilizing the IBM Tivoli Business Service Manager real-time dashboards, operations staff have visibility into the availability, performance and integrity of critical business services, and associated key performance indicators and service level agreements. With this real-time knowledge operations staff can prioritize response to problems according to the greatest impact on the business.

This tool can be applied to these processes and activities:

Process	Activity	Tool Mentor
Availability Management	Monitor, Analyze and Report Availability	TBSM - Monitor, Analyze and Report Availability
Change Management	Assess Change	TBSM - Assess Change
Event Management	Detect and Log Event	TBSM - Detect and Log Event
Event Management	Correlate Events and Select Response	TBSM - Correlate Events and Select Response
Service Execution	Deliver Service	TBSM - Deliver Service

For more information, see http://www-306.ibm.com/software/tivoli/products/bus-sys-mgr/