Context

Tool mentors explain how a tool can perform tasks, which are part of ITUP processes and activities. The tasks are listed as Related Elements in the Relationships section.

You can see the details of how processes and activities are supported by this tool mentor, by clicking the links next to the icons:

•   Change Management
  •   Assess Change

Details

The IBM® Tivoli® Business Service Manager internal database contains objects that represent attributes and relationships for all of the monitored resources within the service infrastructure. These objects, representing both distributed and mainframe resources, are discovered and maintained through a set of discovery services that are provided with Tivoli Business Service Manager. Once discovered, objects and their relationship to other objects in the service infrastructure are automatically maintained. As an example in the mainframe world, the relationship that a CICS transaction runs in specific CICS regions, which run in specific LPARs, which are running on specific machines, is both discovered and maintained..

Tivoli Business Service Manager also includes a facility for defining and maintaining Business Service Definitions, known as services. These services are a collection of the underlying IT infrastructure, that make up a business service or application.;

These Services are the basis for monitoring and tracking the components of the IT infrastructure from a Business Service perspective.
An important aspect of assessing changes to the infrastructure is answering these questions:

• What other components in the infrastructure might be affected by a change to this component?
• What Business Services rely on this component and therefore have the potential to be affected?

The TBSM Business Impact view shows a combination of IT Operations, relationships and Business Service relationship:

Figure 1: The Business Impact View 

For More Information

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