Process: A24 - Service Level Management
Service Level Management is the process of negotiating, defining, measuring, managing and improving the quality of IT services at an acceptable cost. To get more information, select Description (introduction and list of tool mentors), Work Breakdown Structure (workflow diagram and table), Team Allocation (table of roles), or Work Product Usage (table of work products).
DescriptionWorkflowRolesWork Products
Workflow

Activity diagram: Service Level Management Establish Service Level Management Framework Create and Maintain Service Level Agreements Monitor and Report Service Level Achievements Conduct Service Review Formulate Service Improvement Plan Evaluate Service Level Management Performance Develop Service Level Relationships Service Level Management
Work Breakdown

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