Tool: IBM Tivoli Service Level Advisor

IBM® Tivoli® Service Level Advisor (TSLA) is designed to provide predictive service level management capabilities by enabling you to proactively predict when service level agreement (SLA) violations are likely to occur and then take corrective actions to avoid an SLA violation. The integration of these capabilities with the real-time availability management process delivered in TSLA produces a service delivery solution that allows executives to manage IT based on business priorities.

This tool can be applied to these processes and activities:

Process	Activity	Tool Mentor
Availability Management	Monitor, Analyze and Report Availability	TSLA - Monitor, Analyze and Report Availability
Service Catalog Management	Build and Maintain Service Catalog Content	TSLA - Build and Maintain Service Catalog Content
Service Execution	Schedule and Adjust Workload	TSLA - Analyze and Report Service Execution Operations
Service Level Management	Evaluate Service Level Management Performance	TSLA - Evaluate Service Level Management Performance
	Conduct Service Review	TSLA - Conduct Service Review
	Create and Maintain Service Level Agreements	TSLA - Create and Maintain Service Level Agreements
	Monitor and Report Service Level Achievements	TSLA - Monitor and Report Service Level Achievements

For more information about this product, see http://www.ibm.com/software/tivoli/products/service-level-advisor/