Tool: IBM Tivoli Asset Management for IT
Relationships
Main Description

IBM® Tivoli® Asset Management for IT allows you to perform asset procurement and management IBM Tivoli Asset Management for IT provides the ability to optimize your IT processes, maximize your return on assets, reduce risks and costs, all while improving your service levels.

IBM Tivoli Asset Management for IT provides a comprehensive view of all your critical IT business processes, enabling you to effectively manage both IT and non-IT assets, resources, changes and service levels that goes beyond stand-alone IT asset management and IT service desk capabilities. In addition, IBM Tivoli Asset Management for IT applications run on a single, unified CMDB so that every Maximo process and application feeds directly into the CMDB. IBM Tivoli Asset Management for IT helps control and monitor designated assets and their asset status information throughout the complete life cycle: requisition, acquisition, receipt, pre-installation preparation of assets, integration and testing, installation, allocation, usage, maintenance and repair, retirement and disposal. IBM Tivoli Asset Management for IT maintains asset information repositories and when required, it initiates asset replenishment requests.

IBM Tivoli Asset Management for IT manages the complete incident process from initiation to closure, including all the potential links that might be required to Problems, Solutions, and Changes. It is part of a Service Desk management tool designed to support the Service Desk function. IBM Tivoli Asset Management for IT helps control and monitor incidents, contact details and dates, associated configured items, classification, prioritization, services affected, service level agreements, communication and work logs together with solutions provided.

This tool can be applied to these processes and activities:

Process
Activity
Tool Mentor
Asset Management Ready and Control Asset TAMIT – Assign to Owner
Incident Management Classify Incident and Provide Initial Support TAMIT – Categorize Incident


For more information about this product, see:
http://www-306.ibm.com/software/tivoli/products/asset-management-it/