IBM® Tivoli® Netcool Service Quality Manager (ITNSQM) collects and processes service quality information collected from a wide-range of data sources within a network operator’s OSS and BSS systems architecture. It models service level contracts related to internal service performance targets. It models on an individual basis, service level contracts offered to corporate customers, subscriber classes and VIP subscribers. It also models service level contracts with third-party suppliers of service components (such as transmission services, content or application providers).

ITNSQM also detects committed service quality level violations and violation jeopardy, generating standard format service quality alarms that can be forwarded to event and fault management systems. It provides service management operators with a dynamically updated traffic light view of delivered service quality status, based on the most recent available information. It supports diagnostic drill down from the service status view, allowing system operators to investigate the location and root cause of service quality problems. It provides a standard range of reports related to delivered service quality, service level conformance, service quality history and trends, service problem investigation and diagnosis.

This tool can be applied to these processes and activities:

For more information about this product, see http://www-306.ibm.com/software/tivoli/products/netcool-service-quality-mgr/