Context
Tool mentors explain how a tool can perform tasks, which are part of ITUP processes and activities. The tasks are
listed as Related Elements in the Relationships section.
You can see the details of how processes and activities are supported by this tool mentor, by clicking the links next
to the icons:
Details
The IBM® Tivoli® Business Service Manager database contains details that represent attributes and relationships for all
of the monitored resources within the service infrastructure. These details, representing both distributed and
mainframe resources, are discovered and maintained through a set of discovery services that are provided with Tivoli
Business Service Manager.
Tivoli Business Service Manager also includes a facility for defining and maintaining Business Services Definitions.
These are a logical collection of the underlying resources that make up a business service,or business process.
Tivoli Business Service Manager collects events and dependency information from a wide variety of sources:
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Tivoli Netcool/OMNIbus – This product is tightly integrated with Tivoli Business Service Manager
and can be configured to automatically send events to the Tivoli Business Service Manager. These events might be
the result of the correlation of one or more events by the Netcool / OMNIbus correlation engine. The event might
also be a simple pass through of an event or exception that was generated by one of the underlying Tivoli, Netcool
or 3rd party point management tools that are deployed in the enterprise.
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Tivoli Enterprise Console - This product can be configured to automatically send events to the Tivoli Business
Service Manager. These events might themselves be the result of the correlation of one or more events by the Tivoli
Enterprise Console rule engine. The event might also be a simple pass through of an event or exception that was
generated by one of the underlying Tivoli or 3rd party point management tools that are deployed in the enterprise.
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zSeries Structure – Using the Tivoli z/OS Discovery Library Adapter the Tivoli Business Service Manager
can utilize z/OS feeds into the service models.
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zSeries monitors - Tivoli Business Service Manager has interfaces for the IBM OMEGAMON® monitors, for the z/OS
operating system, and for critical subsystem components such as DB2, CICS, MQSeries, WebSphere® and IMS..
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3rd Party Event and Monitoring Tools – Events from distributed systems can easily be integrated into the
service model, including those from any 3rd party monitoring or event management tool, message busses, SOA, etc..
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Tivoli Application Dependency Discovery Manager – This product is tightly integrated with Tivoli Business Service
Manager and can be configured to automatically discover and send service dependencies to Tivoli Business Service
Manager.
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3rd Party Discovery and Dependency sources – dependency information can be collected from a wide range of IBM and
3rd party sources, including but not limited to discovery tools, change and configuration management databases,
inventory systems, asset management tools, databases, flat files, and many more.
Correlation
All of the event sources that are described above are associated automatically with a specific object type (for example
server, database, CICS region) and instances of that object type in the Tivoli Business Service Manager database. The
relationships are then automatically maintained and processed through the service model without the need for manual
configuration. Automated analysis capabilities include root cause analysis, impact analysis, tracking of SLAs and
key performance indicators as well as balanced scorecards, Correlation can include any mix of event sources
across availability, performance, integrity or security events, as well as business activity events to provide complete
visibility into service health and other critical indicators.
Escalation and Notification
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Tivoli Business Service Manager tightly integrates with virtually any event management and Incident Management
system to provide a closed loop system for processing and escalating events and delivering notifications.
For More Information
For more information about this tool, click on the link for this tool at the top of this page.
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