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Contents

Acquisition Analyst
Asset Administrator
Asset Analyst
Asset Controller
Asset Financial Administrator
Asset Management Process Owner
Asset Manager
Asset Specialist
Availability Administrator
Availability Analyst
Availability Management Process Owner
Availability Manager
Capacity Administrator
Capacity Analyst
Capacity Management Process Owner
Capacity Manager
Change Administrator
Change Analyst
Change Assessor
Change Authority
Change Implementor
Change Management Process Owner
Change Manager
Change Owner
Change Queue Manager
Change Reviewer
CI/Asset Owner
Compliance Administrator
Compliance Analyst
Compliance Auditor
Compliance Management Process Owner
Compliance Manager
Compliance Owner
Configuration Administrator
Configuration Auditor
Configuration Librarian
Configuration Management Process Owner
Configuration Manager
Continuity Provider
Customer Liaison
Customer Satisfaction Analyst
Customer Satisfaction Management Process Owner
Customer Satisfaction Manager
Data Administrator
Data Analyst
Data Management Process Owner
Data Manager
Data Specialist
Demand Analyst
Demand Management Process Owner
Demand Manager
Deployment Administrator
Deployment Management Process Owner
Deployment Manager
Deployment Specialist
Event Administrator
Event Analyst
Event Management Process Owner
Event Manager
Facilities Administrator
Facilities Business Planner
Facilities Management Process Owner
Facilities Management Specialist
Facilities Manager
Financial Administrator
Financial Analyst
Financial Auditor
Financial Management Process Owner
Financial Manager
Identity and Access Administrator
Identity and Access Analyst
Identity and Access Management Process Owner
Identity and Access Manager
Incident Administrator
Incident Analyst
Incident Management Process Owner
Incident Manager
Incident Owner
Incident Queue Manager
IT Customer
IT Operations Analyst
IT Operator
ITSC Administrator
ITSC Analyst
ITSC Authority
ITSC Management Process Owner
ITSC Manager
Knowledge Analyst
Knowledge Management Process Owner
Knowledge Manager
Knowledger Expert
Order Analyst
Problem Administrator
Problem Analyst
Problem Management Process Owner
Problem Manager
Problem Owner
Problem Queue Manager
Procurement Approver
Product Owner
Queue Manager
Release Administrator
Release Management Process Owner
Release Manager
Release Owner
Release Specialist
Request Administrator
Request Analyst
Request Fulfillment Process Owner
Request Manager
Requestor
Risk Analyst
Risk Management Process Owner
Risk Manager
Risk Owner
Security Administrator
Security Analyst
Security Management Process Owner
Security Manager
Security Specialist
Service Catalog Administrator
Service Catalog Designer
Service Catalog Management Process Owner
Service Catalog Manager
Service Delivery Manager
Service Execution Administrator
Service Execution Manager
Service Execution Process Owner
Service Level Administrator
Service Level Analyst
Service Level Management Process Owner
Service Level Manager
Service Owner
Stakeholder
Supplier
Supplier Contract Manager
Supplier Management Process Owner
Supplier Manager

A role carries out the tasks within a process and is responsible for work products within a process.

View the roles either by process or in an alphabetical list by selecting one of the bulleted items above.