Role: Configuration Manager
The Configuration Manager performs the day-to-day overall management of the process. This role ensures that all process activities are being performed and that they are staffed adequately.
Extends: Process Manager
Role Sets: Configuration Management Roles
Relationships

Assess Process ExecutionAssess Process FrameworkAssign Process Responsibilities to OrganizationsAudit ProcessCollect Evaluation ResultsCollect FeedbackCommunicate and Deploy FrameworkCommunicate to StakeholdersComplete EvaluationCreate Project ProposalsDefine Measurements and ControlsDetermine Process Data RequirementsDetermine Process ProceduresDetermine Process Relationships to Other ProcessesIdentify Process Roles and ResponsibilitiesProduce Gap AnalysisProduce Process MeasurementsRecommend InitiativesResearch Trends and Best PracticesReview Existing DocumentationConfiguration Management EvaluationConfiguration_Manager
Modifies
Main Description

Responsibilities

  • Owns the Configuration Management System (CMS)
  • Plans, publicizes and oversees implementation of an updated Configuration Management System (CMS).
  • Ensures that the CMS is populated with CIs according to policy
  • Ensures maintenance of the CMS
  • Ensures that CIs are uniquely identified with naming conventions. Ensures that staff comply with identification standards for object types, environments, processes, life-cycles, documentation, versions, formats, baselines, releases and templates.
  • Within an operations context:
    • Uses or provides the CMDB to facilitate impact assessment for change requests and to ensure that implemented Changes are as authorized. Creates Change records, configuration baselines, and package Release records in order to specify the effect on CIs of an authorized Change. Ensures any changes to Change authorization records are themselves subject to Change Management procedures. Ensures that the CMDB is updated when a Change is implemented.
    • Provides the CMDB to help identify other CIs affected by a fault that is affecting a CI.
  • Carries out the Process Manager responsibilities for the Configuration Management process
Key Considerations
See the Process Administrator and Process Owner roles.

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