Role: IT Customer
The IT Customer is responsible for communicating service requirements to the Service Provider and agrees to the services and service levels needed to meet requirements. The IT Customer may also be responsible for paying the Service Provider if charges are incurred.
Role Sets: Service Level Management Roles, Financial Management Roles, Other Roles
Relationships

Customer InputCustomer PaymentIT_Customer
Additionally Performs
Main Description

Responsibilities

  • Communicates requirements to the Customer Liaison in order to determine service specifications
  • Obtains feedback from users concerning satisfaction with the services provided
  • Communicates any issues with the services provided to the Customer Liaison or the Service Delivery Manager

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