Responsibilities

• Ensures timely implementation of the requested change
• Follows time guidelines for executing remediation procedures
• Attempts to resolve any issues with the implementation
• Execution of change remediation procedures, in case of a failure during one of the implementation procedures
• Updates manuals and/or operating instructions when applicable
• Creates a incident ticket for changes that failed implementation
• Updates status of change ticket
• Notifies Operations and/or Service Desk with the status of the change
• Updates Configuration Management of status of CI