Role: Incident Owner
An Incident Owner is responsible for an individual incident. The Incident Owner oversees the handling of the incident, bringing in analysts and specialists as needed to handle the incident. The Incident Owner is responsible for seeing that analysts and specialists bring the incident to a close.
Role Sets: Incident Management Roles
Relationships

Assign PriorityAssign to Analyst ResourceCategorize IncidentClose Incident RecordClose Related Incident RecordsCommunicate Closure to StakeholdersComplete and Validate Incident RecordDetermine How to Apply ResolutionDetermine ImpactDetermine UrgencyHandle Duplicate IncidentsIdentify Incident CIsInitiate Change RequestInitiate Handling as Major IncidentMonitor ChangeOpen Problem for Recurring IncidentsPerform Initial DiagnosisPerform Resolution for RequestorProvide Information to RequestorReview Incident DataSearch for Matching IncidentsStep Through Resolution with RequestorUpdate Incident DataValidate CI InformationValidate Service RecoveryCI Data Update PackageIncidentIncident_Owner
Additionally Performs
Modifies
Main Description

Responsibilities

  • Oversees all activities related to the assigned incident.
  • Responsible for the overall handling of a specific incident.
  • Determines which CIs are involved in the incident.
  • Brings in appropriate analysts/specialists as needed.
  • Ensures that the incident is resolved and closed.

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