Role: Change Queue Manager
Maintains a queue of prioritized changes.
Extends: Queue Manager
Role Sets: Change Management Roles
Relationships

Change InformationChange_Queue_Manager
Main Description

Responsibilities

  • Monitors the assigned queue of changes
  • Manages resource allocation
  • Assigns and reassigns changes in the queue
Key Considerations
This role is optional; within small organizations there is no need to use a queue manager.  This role may handle some of the responsibilities of the Change Manager regarding the management of the set of active change requests.

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