Role: Demand Manager
The Demand Manager performs the day-to-day overall management of the process. This role ensures that all process activities are being performed and that they are staffed adequately.
Extends: Process Manager
Role Sets: Demand Management Roles
Relationships

Analyze Business DemandAssess Process ExecutionAssess Process FrameworkAssign Process Responsibilities to OrganizationsAudit ProcessCollect Evaluation ResultsCollect FeedbackCollect Service InformationCommunicate and Deploy FrameworkCommunicate Business Demand Value ClassificationCommunicate Demand Management InitiativesCommunicate Demand Management OutcomesCommunicate Demand Patterns and ForecastsCommunicate to StakeholdersComplete EvaluationCreate Business Demand ForecastsCreate Project ProposalsDefine Measurements and ControlsDetermine Business Value CharacteristicsDetermine Effectiveness of Demand InfluencersDetermine Forecast AccuracyDetermine Potential to Close GapsDetermine Process Data RequirementsDetermine Process ProceduresDetermine Process Relationships to Other ProcessesEstablish Business Demand Satisfaction CriteriaExamine Service InformationIdentify Process Roles and ResponsibilitiesPrioritize RecommendationsProduce Gap AnalysisProduce Process MeasurementsRecommend InitiativesResearch Trends and Best PracticesReview Existing DocumentationBusiness Demand Optimization RecommendationsDemand Management EvaluationDemand Management Outcomes ReportDemand_Manager
Modifies
Main Description

Responsibilities

  • Ensures the collection of service demand data
  • Determines appropriate initiatives to influence demand
  • Provides reports concerning demand management
  • Carries out the Process Manager responsibilities for the Demand Management process
Key Considerations
See the Process Administrator and Process Owner roles.

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