Role: Availability Manager
The Availability Manager performs the day-to-day overall management of the process. This role ensures that all process activities are being performed and that they are staffed adequately. The Availability Manager plans, improves, monitors and reports the availability of IT services and IT infrastructure components in order to meet availability service level commitments.
Extends: Process Manager
Role Sets: Availability Management Roles
Relationships

Assemble Availability Benefits of Planned TechnologyAssemble Availability Details for New ServicesAssemble Cost Analysis for Considered Availability OptionsAssemble Current Availability Improvement ActivitiesAssemble Planned vs. Realized Availability LevelsAssemble Systems Outage Analyses and Pending ReviewsAssess Process ExecutionAssess Process FrameworkAssign Process Responsibilities to OrganizationsAudit ProcessCollect Evaluation ResultsCollect FeedbackCommunicate and Deploy FrameworkCommunicate to StakeholdersComplete EvaluationConsolidate Components into Integrated PlanCreate Project ProposalsDetermine Process Data RequirementsDetermine Process ProceduresDetermine Process Relationships to Other ProcessesIdentify Process Roles and ResponsibilitiesInitiate Change RequestMonitor ChangeProduce Process MeasurementsPublish Completed PlanRecommend InitiativesResearch Best PracticesReview Details with StakeholdersReview Existing DocumentationAvailability Management EvaluationAvailability Metrics ModelAvailability PlanAvailability ReportsAvailability_Manager
Modifies
Main Description

Responsibilities

  • Ensures that all IT services meet availability target levels
  • Provides requirements to ensure that new or modified IT services will meet availability targets
  • Ensures that new or modified IT services follow availability tests and plans after a major business change
  • Works to proactively enhance IT service availability
  • Produces and maintains an Availability Plan which prioritizes and plans IT availability improvements
  • Ensures that availability-related incidents and problems are addressed
  • Ensures the creation, maintenance, and use of an Availability Management Information System (AMIS)
  • Assesses the availability impact of new change requests
  • Participates on the Change Advisory Board (CAB) as needed
  • Is responsible for monitoring IT availability levels, comparing actual levels against targets, and addressing shortfalls
  • Works with other processes as needed, especially Security Management, Financial Management, and IT Service Continuity Management
  • Carries out the Process Manager responsibilities for Availability Management
Staffing
Assignment Approaches

Because of the nature of this role, the Availability Manager may have another supporting role called the Availability Administrator to help keep track of all of the data associated with the Availability Manager. The Availability Administrator may be split off from this role during implementation of the process.

Key Considerations
See the Process Administrator and Process Owner roles.

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