Role: IT Operations Analyst

The IT Operations Analyst is responsible for performing all operational processes and procedures, ensuring that all IT services and infrastructure meet operational targets. The IT Operations Analyst runs and monitors infrastructure components. IT Operations Analysts often specialize by platform or application.

Role Sets: Service Execution Roles

Relationships


Additionally Performs	Enact SLA Prepare SLA Capabilities Perform IT Feasibility Analysis Monitor Service Metrics
Modifies	Workload Information Integrated Work Schedule Work Requests Work Items Work Item Schedule Resource Requirements Resource Status Service Request Delivery Resources Work Item Maintenance and Replenishment Data Incident Data Service Execution Metric Data and Reports Incident Report Request Report Design Service Metric Data and Reports Consumables Order Maintenance and Replenishment Schedule Consumption Data Resource Adjustments

Main Description

Responsibilities

Monitors services and service levels
Reports on the performance of service components
Maintains operational logs and journals, including monitoring data
Maintain all operational knowledge bases
Monitors system tuning