Role: Capacity Manager
The Capacity Manager has overall responsibility for ensuring that there is adequate IT Capacity to meet required levels of service and for ensuring that senior IT management is correctly advised on how to match Capacity and demand, and to ensure that use of existing Capacity is optimized. The Capacity Manager sponsors the Capacity management process, and has the responsibility and authority for the overall process results. The Capacity Manager is also responsible for advising the SLM managers about appropriate service levels or service level options. The Capacity Manager is accountable to the Capacity Process Owner.
Extends: Process Manager
Role Sets: Capacity Management Roles
Relationships

Analyze Current and Future Business DemandAnalyze Service and Resource DemandAnalyze Service and Resource Performance ObjectivesAnalyze Service and Resource UtilizationAssess Process ExecutionAssess Process FrameworkAssign Process Responsibilities to OrganizationsAudit ProcessCollect FeedbackCommunicate and Deploy FrameworkCommunicate to StakeholdersComplete EvaluationCreate Project ProposalsCreate Projection of DemandDefine Measurements And ControlsDetermine Process Data RequirementsDetermine Process ProceduresDetermine Process Relationships to Other ProcessesDetermine Scope of Capacity PlanIdentify Process Roles and ResponsibilitiesInitiate Change RequestMonitor ChangeProduce Capacity PlanProduce Process MeasurementsPublish Completed PlanRecommend InitiativesResearch Trends and Best PracticesReview Capacity InformationReview Existing DocumentationReview with StakeholdersCapacity Management EvaluationCapacity Monitoring CapabilitiesCapacity PlanCapacity_Manager
Modifies
Main Description

Responsibilities

  • Ensures that there is sufficient capacity to meet service level targets
  • Keeps IT management informed about capacity needs
  • Provides capacity requirements for new or modified IT services
  • Maintains an overall understanding of current service capacity and trends
  • Ensures that performance testing is carried out on new and modified IT services
  • Works to proactively provide sufficient IT capacity
  • Produces and maintains a Capacity Plan
  • Ensures that capacity-related incidents and problems are addressed
  • Ensures the creation, maintenance, and use of a Capacity Management Information System (CMIS)
  • Assesses the capacity impact of new change requests
  • Participates on the Change Advisory Board (CAB) as needed
  • Is responsible for monitoring IT capacity levels, comparing actual levels against targets, and addressing shortfalls
  • Carries out the Process Manager responsibilities for the Capacity Management process
Key Considerations
See the Process Administrator and Process Owner roles.

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