Role: ITSC Manager
The ITSC Manager oversees all IT service continuity processes as an overall part of Business Continuity Management and represents IT in Business Continuity Management. This individual is a senior IT manager who has good IT technical knowledge and can communicate at all levels of an organization.
Extends: Process Manager
Role Sets: IT Service Continuity Management Roles
Relationships

Assess Process ExecutionAssess Process FrameworkAssign Process Responsibilities to OrganizationsAudit ProcessCollect Evaluation ResultsCollect FeedbackCommunicate and Deploy FrameworkCommunicate and Execute Resumption PlanCommunicate to StakeholdersComplete EvaluationCreate Project ProposalsDefine Measurements And ControlsDetermine Process Data RequirementsDetermine Process ProceduresDetermine Process Relationships to Other ProcessesEstablish Organization PlanExecute Post Event Continuity ReviewFormulate ITSC StrategyIdentify Process Roles and ResponsibilitiesMonitor Items Which May Affect PlanProduce Gap AnalysisProduce Process MeasurementsRecommend InitiativesResearch Trends and Best PracticesReview Existing DocumentationContinuity NotificationIT Service Continuity Management EvaluationIT Service Continuity PlanOperational Continuity InfrastructureITSC_Manager
Additionally Performs
Modifies
Main Description

Responsibilities

  • Ensures continuity of IT services in the event of a major outage
  • Ensures recovery of IT services to a normal condition
  • Ensures that continuity can be provided for all new and updated IT services
  • Works to proactively enhance IT service continuity
  • Produces and maintains the IT Service Continuity Strategy
  • Produces and maintains an IT Service Continuity Plan
  • Regularly reviews the IT Service Continuity Plan to ensure that it is up to date and meets the needs of the business
  • Performs regular testing to ensure that all IT organizations are able to carry out the IT Service Continuity Plan
  • Assesses potential continuity incidents and advises concerning the invocation of the IT Service Continuity Plan
  • Manages the IT Service Continuity Plan while it is in operation
  • Manages the restoration of IT services from a continuity provider to its original state
  • Performs reviews of continuity situations and makes improvements to the IT Service Continuity Plan as needed
  • Participates on the Change Advisory Board (CAB) as needed
  • Represents the IT organization within the Business Continuity function
  • Ensures that ITSCM plans align with Business Continuity plans
  • Carries out the Process Manager responsibilities for the IT Service Continuity Management process  
Key Considerations
See the Process Administrator and Process Owner roles.

©Copyright IBM Corp. 2005, 2008. All Rights Reserved.