Role: Problem Owner

The Problem Owner is responsible for an individual problem. The Problem Owner oversees the handling of the problem, bringing in analysts and specialists as needed to handle the problem. The Problem Owner is responsible for seeing that analysts and specialists bring the problem to a close.

Role Sets: Problem Management Roles

Relationships


Additionally Performs	Determine Business Impact Determine Severity Communicate Service Improvement Opportunity Review Major Problem Apply Problem Resolution
Modifies	Problem Change Request Change Implementation Communication Problems and Known Errors

Main Description

Responsibilities

Oversees all activities related to the assigned problem.
Responsible for the overall handling of a specific problem.
Brings in appropriate analysts/specialists as needed.
Ensures that the problem is resolved and closed.