Role: Knowledge Manager
The Knowledge Manager performs the day-to-day overall management of the Knowledge Management process. This role ensures that all process activities are being performed and that they are staffed adequately. For some processes, the Knowledge Manager may assign individual projects (e.g., releases, changes, etc.) to other roles. When this occurs, the Knowledge Manager coordinates the activities of those roles. Because of the nature of this role, the Knowledge Manager may have another supporting role called the Knowledge Administrator to help keep track of all of the data associated with the Knowledge Manager. The Knowledge Administrator may be split off from this role during implementation of the process.
Extends: Process Manager
Role Sets: Knowledge Management Roles
Relationships

Analyze Request for InformationAssess Process ExecutionAssess Process FrameworkAssign Process Responsibilities to OrganizationsAudit ProcessCollect Evaluation ResultsCollect FeedbackCommunicate and Deploy FrameworkCommunicate Knowledge AvailabilityCommunicate to StakeholdersComplete EvaluationCreate and Update Knowledge PlanCreate Project ProposalsDefine and Build ReportDefine Measurements and ControlsDetermine Process Data RequirementsDetermine Process ProceduresDetermine Process Relationships to Other ProcessesDisseminate KnowledgeGenerate and Communicate ReportsIdentify Knowledge Management RequirementsIdentify Process Roles and ResponsibilitiesIdentify Records of InterestManage Knowledge SubscriptionsNotify Concerning ActionPackage Knowledge and Schedule DisseminationPlan Dissemination SchedulesProduce Gap AnalysisProduce Process MeasurementsRecommend InitiativesRecord and Perform ActionReject RequestResearch Trends and Best PracticesReview Current Knowledge Management CapabilitiesReview Existing DocumentationReview IT DirectionReview Knowledge Management TrendsReview Knowledge RequestReview ProgressScan Status of RecordsVerify Current StatusKnowledgeKnowledge AssetsKnowledge Dissemination Schedules and SubscriptionsKnowledge ItemsKnowledge Management EvaluationKnowledge PlanKnowledge ReportsKnowledge Request QueueKnowledge Sources and CategoriesKnowledge_Manager
Modifies
Main Description

Responsibilities

  • Coordinates day-to-day execution of the process
  • Identifying and implementing changes to the process
  • Identifying exceptions and deviations, as well as management of these situations
  • Communicating new and changed policies
  • Ensuring the standards and procedures are being followed
  • Facilitating resource commitment and allocation
  • Identifying and implementing process improvement
  • Creating, analyzing and distributing process reports
  • Act as focal point for process, communicate with clients, service providers, and management
  • Facilitate resolution of issues with items not complying with the process
  • Following defined escalation path when needed, as defined in the escalation policy
  • Notifying the participants in the process when standards and procedures are not being followed
  • Performing day to day process administration
  • Ensure completeness and integrity of information collected to conduct daily operations
  • Establishment of measurements and targets to improve process effectiveness and efficiency
  • Responsible for evaluating the performance of the process
  • Assists auditing of the process for compliance with documented procedures
  • Defines those parts of the Knowledge Management Framework not defined by the Knowledge Management Owner
Key Considerations
See the Process Administrator and Process Owner roles.

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