Role: Service Execution Manager
The Service Execution Manager performs the day-to-day overall management of the process. This role ensures that all process activities are being performed and that they are staffed adequately.
Extends: Process Manager
Role Sets: Service Execution Roles
Relationships

Assess Process ExecutionAssess Process FrameworkAssign Process Responsibilities to OrganizationsAudit ProcessCollect Evaluation ResultsCollect FeedbackCommunicate and Deploy FrameworkCommunicate to StakeholdersComplete EvaluationCreate Project ProposalsDefine Measurements and ControlsDefine Operational SchedulesDetermine Process Data RequirementsDetermine Process ProceduresDetermine Process Relationships to Other ProcessesIdentify Process Roles and ResponsibilitiesProduce Gap AnalysisProduce Process MeasurementsRecommend InitiativesResearch Trends and Best PracticesReview Existing DocumentationService Execution EvaluationService_Execution_Manager
Additionally Performs
Modifies
Main Description

Responsibilities

  • Operates and maintains IT services
  • Ensures that IT services operate within service level targets
  • Carries out the Process Manager responsibilities for the Service Execution process
Key Considerations
See the Process Administrator and Process Owner roles.

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