Role: IT Operator

The IT Operator is responsible for performing all operational processes and procedures, ensuring that all IT services and infrastructure meet operational targets. This role runs and monitors infrastructure components and often specializes by platform or application.

Role Sets: Service Execution Roles

Relationships


Additionally Performs	Monitor Operation of Service Detect Possible Service Disruption Enact SLA Prepare SLA Capabilities Manage Event Throttling
Modifies	Work Item Service Request Operational Monitoring Data

Main Description

Responsibilities

Executing day-to-day work items, enabling services to be provided to customers. Examples are:
- Performing console operations
- Managing print devices
- Confirming that batch jobs are executed
Providing data on the execution of services
Recording completion of work items
Performing routine housekeeping tasks
Implementing approved operational changes
Performing system tuning