Role: Customer Satisfaction Management Process Owner
The Customer Satisfaction Management Process Owner is accountable to senior management for the proper design, execution, and improvement of the process. This individual ensures that the process is being carried out, but does not run the day-to-day operation of the process. The Customer Satisfaction Management Process Owner receives regular updates concerning the performance of the process and represents this process concerning all decisions being made by senior management. The Customer Satisfaction Manager is accountable to the Customer Satisfaction Management Process Owner.
Extends: Process Owner
Role Sets: Customer Satisfaction Management Roles
Relationships

Define Process Policies, Standards, and Conceptual ModelsSpecify Process Purpose, Scope, Goals, and CapabilitiesCustomer Satisfaction Management FrameworkCustomer_Satisfaction_Management_Process_Owner
Modifies
Main Description

Responsibilities

  • Carries out the Process Owner responsibilities for the Customer Satisfaction Management process.

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