Role: Capacity Analyst
The Capacity Analyst analyzes capacity and performance reports, incidents, threshold warnings and crossings. The analyst validates that there is adequate IT Capacity to meet required levels of service, ensures that resource capacity is optimized, and ensures that senior IT management is correctly advised on how to match Capacity and demand. The Capacity Analyst advises the Capacity Manager and the Service Level Manager about appropriate service levels or service level options.
Role Sets: Capacity Management Roles
Relationships

Adjust Capacity Monitoring CapabilitiesAnalyze Changed InfrastructureAssess Feasibility and BenefitsCollect Evaluation ResultsCreate Detailed PlanCreate Response and PlanDefine High Level Constraints and PlanDetermine Capacity Monitoring AdjustmentDetermine High Level Response and PlanDetermine Modeling and Sizing to be PerformedEstablish Baseline ModelEstablish Baselines and ProfilesEstablish Detailed Component ModelsEstablish Whole-System ModelFlag and Analyze ExceptionsIdentify Candidate Improvement OptionsIdentify Capacity Adjustment OpportunitiesIdentify Improvement Objectives and LimitationsIdentify Long-Term Opportunity to Influence DemandIdentify Need for AnalysisIdentify Short-Term Opportunity to Influence DemandInitiate Change RequestInitiate Demand Management ActionsMonitor ChangeMonitor Resources and ServicesOrganize Information for AnalysisPackage and Implement ChangesPerform Selected ModelingPredict Future UsagePrepare for Modeling and SizingProduce Gap AnalysisRequest Costing and Charging InformationReview Capacity InformationReview Plan with StakeholdersSummarize Modeling and SizingVerify Proposed Tuning ResultsCapacity Baselines and ProfilesCapacity Delivery Resource Reallocation DirectivesCapacity Demand InformationCapacity Models and ResultsCapacity ReportsCapacity RequirementsService and Resource Tuning DirectivesTuning and Capacity Delivery Allocation OutcomesCapacity_Analyst
Additionally Performs
Modifies
Main Description

Responsibilities

  • Ensures that appropriate levels of monitoring of resource capacity and system performance are executed, and that the information recorded in a CBD is kept up-to-date and used by all parts of the Capacity Management process
  • Contributes to the Capacity Plans identifying Capacity requirements early enough to take account resource procurement lead times
  • Documents the need for any increase or reduction in hardware based on SLR's and cost constraints
  • Provides regular management reports, which include current usage of resources, trends and forecasts
  • Sizes all proposed new systems to determine the computer and network resources required, to determine hardware utilization, performance service levels and cost implications
  • Assesses new technology and its relevance to the organization in terms of performance and cost
  • Assesses new hardware and software products for use by Capacity Management that might improve the efficiency and effectiveness of the process
  • Carries out performance testing of new systems
  • Contributes to reports on performance against targets contained in SLA's
  • Maintains a knowledge of future demand for IT resources and associated SLA's, and predicts the effects of demand on performance service levels
  • Determines what performance service levels are maintainable at a justifiable cost.
  • Determines when system resources should be tuned, and makes recommendations to IT management on the design and use of system resources to optimize their use
  • Provides resolution recommendations to performance-related Incidents and Problems
  • Ensures requirements for reliability and availability are taken into account in all Capacity planning and sizing activities

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