Role: Service Level Management Process Owner
The Service Level Management Process Owner is accountable to senior management for the proper design, execution, and improvement of the process. This individual ensures that the process is being carried out, but does not run the day-to-day operation of the process. The Service Level Management Process Owner receives regular updates concerning the performance of the process and represents this process concerning all decisions being made by senior management. The Service Level Manager is accountable to the Service Level Management Process Owner.
Extends: Process Owner
Role Sets: Service Level Management Roles
Relationships

Assign Process Responsibilities to OrganizationsCommunicate and Deploy FrameworkCreate Project ProposalsDefine Measurements And ControlsDefine Process Policies, Standards, and Conceptual ModelsDetermine Process Data RequirementsDetermine Process ProceduresDetermine Process Relationships to Other ProcessesIdentify Process Roles and ResponsibilitiesSpecify Process Purpose, Scope, Goals, and CapabilitiesService Level Management FrameworkService_Level_Management_Process_Owner
Modifies
Main Description

Responsibilities

  • Carries out the Process Owner responsibilities for the Service Level Management process

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