Role: Facilities Manager
The Facilities Manager performs the day-to-day overall management of the process. This role ensures that all process activities are being performed and that they are staffed adequately. For some processes, the Facilities Manager may assign individual projects (e.g., releases, changes, etc.) to other roles. When this occurs, the Facilities Manager coordinates the activities of those roles. Because of the nature of this role, the Facilities Manager may have another supporting role called the Process Administrator to help keep track of all of the data associated with the Facilities Manager. The Facilities Administrator may be split off from this role during implementation of the process.
Synonyms: Facilities Maintenance Coordinator
Extends: Process Manager
Role Sets: Facilities Management Roles
Relationships

Assess Process ExecutionAssess Process FrameworkAssign Process Responsibilities to OrganizationsAudit ProcessCollect Evaluation ResultsCollect FeedbackCommunicate and Deploy FrameworkCommunicate to StakeholdersComplete EvaluationCreate Project ProposalsDefine Measurements and ControlsDetermine Process Data RequirementsDetermine Process ProceduresDetermine Process Relationships to Other ProcessesDevelop Facility Procedures and SchedulesIdentify Process Roles and ResponsibilitiesManage Physical SpaceMonitor and Regulate Physical EnvironmentProduce Gap AnalysisProduce Process MeasurementsRecommend InitiativesResearch Trends and Best PracticesReview Existing DocumentationSchedule Routine Facility MaintenanceTerminate FacilityFacilities Management EvaluationFacilities_Manager
Modifies
Main Description

Responsibilities

  • Coordinates maintenance of facility inventory
  • Schedules maintenance
  • Assures proper business controls are followed for all facility activities
  • Identifies new facilities requirements
  • Coordinates day-to-day execution of the process
  • Identifying and implementing changes to the process
  • Identifying exceptions and deviations, as well as management of these situations
  • Communicating new and changed policies
  • Ensuring the standards and procedures are being followed
  • Facilitating resource commitment and allocation
  • Identifying and implementing process improvement
  • Creating, analyzing and distributing process reports
  • Act as focal point for process, communicate with clients, service providers, and management
  • Facilitate resolution of issues with items not complying with the process
  • Following defined escalation path when needed, as defined in the escalation policy
  • Notifying the participants in the process when standards and procedures are not being followed
  • Performing day to day process administration
  • Ensure completeness and integrity of information collected to conduct daily operations
  • Establishment of measurements and targets to improve process effectiveness and efficiency
  • Responsible for evaluating the performance of the process
  • Assists auditing of the process for compliance with documented procedures
  • Defines those parts of the Process Framework not defined by the Process Owner
Staffing
SynonymsFacilities Maintenance Coordinator
Key Considerations
See the Process Administrator and Facilities Management Process Owner roles.

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