Role: Event Analyst

An Event Analyst is responsible for responding to IT operational events that arise from system and service monitoring. The Event Analyst attempts to understand the cause of an event and quickly resolve it. Events that cannot be resolved are routed to Incident Management.

Role Sets: Event Management Roles

Relationships


Modifies	Event Configuration Information Request Incident Event Resolution Directive Event Closure Notification Event Management Evaluation Change Request

Main Description

Responsibilities

Handles all operational events, alarms and incidents
Interfaces with Incident Management to make sure events that cannot be resolved are treated as incidents
Monitors services and service levels