Role: Supplier
A third-party providing IT goods and/or services to the IT organization
Role Sets:
Other Roles
,
Supplier Management Roles
Relationships
Additionally Performs
Track Fulfillment
Receive Items
Request Quote
Submit Order
Communicate and Deploy Framework
Evaluate Responsiveness and Quality
Evaluate Supplier Compliance
Evaluate Supplier Competitiveness
Communicate Supplier Evaluations
Define Catalog Items and Supplier Information
Produce Process Measurements
Enact SLA
Prepare SLA Capabilities
Negotiate SLA
Perform IT Feasibility Analysis
Draft SLA
Identify IT Requirements for SLA
Review Service Results with Supplier
Plan Service Review
Identify Service Issues
Investigate Problem Issues
Identify Candidate Service Improvement Elements
Analyze Service Improvement Feasibility
Initiate Agreed Corrective Actions
Negotiate and Finalize Service Improvement Plan
Main Description
Responsibilities
Provides goods and/or services
Participates in reviews of delivery of goods and services
Receive purchase orders
Submit invoices
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