Role: Availability Analyst
The Availability Analyst uses deep technical knowledge and subject matter expertise to understand long-term availability needs, plan resource availability, and proactively address availability issues. Analysis involves the understanding of causes and effects. The Availability Analyst uses the knowledge gained from analysis to make recommendations or resolutions. In addition, the Availability Analyst uses technical expertise to perform some technical function. [This may include creating a release design, carrying out a change, or testing.] The individual who performs this role may be supporting a variety of processes.
Role Sets: Availability Management Roles
Relationships

Adjust Availability Monitoring CapabilitiesAnalyze Changed InfrastructureAnalyze Service Availability Requirements and Business ImpactsAnalyze Solution PlansCompare with Existing CapabilityDefine Accepted Targets for AvailabilityDefine Availability RequirementsDefine Business Availability NeedsDefine Procedure and Schedule for Metric CollectionDesign New Measures and Reporting/Tools SystemDetermine Required Measures and ReportingDetermine Response and Create PlanDocument and Finalize RequirementsEnact New Measures, Tools, and ReportingEstablish Baselines and ProfilesExtract Availability NeedsFilter Solution Plans for Availability SpecificsFlag and Analyze ExceptionsIdentify Availability Adjustment OpportunitiesIdentify Need for AnalysisIdentify Unavailability IncidentsIdentify Unavailability SymptomsInitiate Change RequestInitiate Change Request to Fix Root CauseInvestigate Root Causes of UnavailabilityMonitor ChangeMonitor ChangeMonitor Resources and ServicesNegotiate Business Availability NeedsOptimize Availability CharacteristicsOptimize Recovery CharacteristicsPredict Future UsageProduce Gap AnalysisReview Availability Targets of Solution PlansSummarize Unavailability ResultsAvailability Analysis Data and ResponseAvailability and Recovery Design CriteriaAvailability RequirementsAvailability TargetsService Outage AnalysisAvailability_Analyst
Modifies
Main Description

Responsibilities

  • Provides subject matter expertise to understand the causes and effects of availability faults and issues
  • Participates in the diagnosis of availability-related incidents and problems
  • Participates in the creation of availability requirements for new and modified IT services and CIs
  • Participates in the evaluation of supplier-provided components for availability
  • Provides technical information
  • Resolves technical issues
  • Carries out assigned technical tasks.
  • Verifies that the task was completed successfully.

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