Discipline: Problem Management
Relationships
Reference Workflows
Problem Management
Tasks
Assign Process Responsibilities to Organizations
Communicate and Deploy Framework
Create Project Proposals
Define Measurements and Controls
Define Process Policies, Standards, and Conceptual Models
Determine Process Data Requirements
Determine Process Procedures
Determine Process Relationships to Other Processes
Identify Process Roles and Responsibilities
Specify Process Purpose, Scope, Goals, and Capabilities
Categorize Problem
Log Problem
Determine Course of Action
Find or Create Workaround
Identify Incidents Not Matched to Problems or Known Errors
Identify Recurring Incidents
Investigate Problem
Understand Major Incident
Close Problem
Close Related Problems
Determine Resolution Feasibility and Justification
Determine Root Cause
Monitor Change
Create Known Error Record
Initiate Change Request
Search for Resolution
Update Error Status
Identify Problem or Service Improvement Opportunity
Identify Incident Trends
Review Architecture and Application Frameworks
Review Supplier Information
Analyze Request for Information
Define and Build Report
Generate and Communicate Reports
Identify Records of Interest
Notify Concerning Action
Record and Perform Action
Review Progress
Scan Status of Problem and Known Error Records
Assess Process Execution
Assess Process Framework
Audit Process
Collect Evaluation Results
Collect Feedback
Communicate to Stakeholders
Complete Evaluation
Produce Gap Analysis
Produce Process Measurements
Recommend Initiatives
Research Trends and Best Practices
Review Existing Documentation
Determine Business Impact
Determine Severity
Prioritize Problem
Communicate Service Improvement Opportunity
Review Major Problem
Communicate Workaround Findings
Plan Resolution Actions
Complete Problem Record
Create Service Improvement Input
Initiate Closure of Related Incidents
Apply Problem Resolution
Confirm Resolution
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