Task: Categorize Problem

Relationships

Roles	Primary Performer: Problem Manager	Additional Performers:
Inputs	Mandatory: Problem	Optional: Architecture Baselines and Roadmaps Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs)
Outputs	Problem

Main Description

Categorize the problem based on what is known about the problem thus far. This task is similar to categorization for incidents. Use the same categorization scheme used by Incident Management.

More Information

Tool Mentors	ITSRM – Problem Management and Incident Management CAM WS - Investigate and Diagnose Problem in Problem Management OMEGAMON - Perform Problem Management TEC - Perform Problem Management ITM - Problem Management CAM RTT - Problem Management TNO - Problem Management TNM – Problem Management CAM WS - Overall View of a Problem in Problem Management