Task: Search for Resolution

Relationships

Roles	Primary Performer: Problem Analyst	Additional Performers:
Inputs	Mandatory: Known Errors Problem	Optional: Architecture Baselines and Roadmaps Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs)
Outputs	Problem

Main Description

Look for a resolution to the root cause of the problem. A resolution may be readily available or may need to be created. Document the proposed resolution.

More Information

Tool Mentors	ITSRM – Problem Management and Incident Management CAM WS - Problem Management