Task: Specify Process Purpose, Scope, Goals, and Capabilities

Roles	Primary Performer: Problem Management Process Owner	Additional Performers:
Inputs	Mandatory: Service Resilience Plans Solution	Optional: Architecture Baselines and Roadmaps IT Financial Reports IT Plan Problem Management Evaluation Problem Management Framework Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs)
Outputs	Problem Management Framework

Describe the rationale and direction of the process.