Task: Identify Problem or Service Improvement Opportunity

Relationships

Roles	Primary Performer: Problem Analyst	Additional Performers:
Inputs	Mandatory: Incident Information Problem Analysis Problem Information	Optional: None
Outputs	Problem Service Improvement Input

Main Description

Analysis may reveal a problem or it may not. The analysis may also lead to the identification of opportunities to improve services being provided, even if a problem is not found. In this circumstance, the service improvement opportunity may lead to the creation of a change request or consideration by Service Level Management, or both.

More Information

Tool Mentors	ITSRM – Problem Management and Incident Management TDW - Detect and Log Problem