Task: Create Known Error Record

Relationships

Roles	Primary Performer: Problem Analyst	Additional Performers:
Inputs	Mandatory: Problem	Optional: None
Outputs	Known Error Problem

Main Description

If the root cause of a problem is fully understood, and the problem is not already represented as a known error, create an error record. This may be separate from a problem record or may be converting a problem record into an error record.

More Information

Tool Mentors	ITSRM – Problem Management and Incident Management CAM RTT - Problem Management CAM WS - Investigate and Diagnose Problem in Problem Management ITM - Problem Management OMEGAMON - Perform Problem Management TEC - Perform Problem Management TNM – Problem Management TNO - Problem Management