Task: Determine Resolution Feasibility and Justification

Relationships

Roles	Primary Performer: Problem Owner	Additional Performers: Problem Analyst
Inputs	Mandatory: Problem Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs)	Optional: None
Outputs	Problem

Main Description

Determine if the error should actually be resolved. It may not be something you want to do from either a technical or business perspective because of the complexity and/or cost.

More Information

Tool Mentors	ITSRM – Problem Management and Incident Management CAM WS - Problem Management