Task: Apply Problem Resolution

Relationships

Roles	Primary Performer: Problem Analyst	Additional Performers: Problem Owner
Inputs	Mandatory: Problem	Optional: Configuration Information
Outputs	Known Error Problem

Main Description

Use the identified resolution to fix the problem. Typically, resolutions that involve modifications of functionality are routed to Change Management via a change request. Examples of resolutions that may not involve Change Management include updates to support scripts, updates to training, etc.