Task: Review Progress

Relationships

Roles	Primary Performer: Problem Manager	Additional Performers:
Inputs	Mandatory: Known Error Problem	Optional: Change Schedule Implementation Progress Data Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs)
Outputs	Known Error Problem

Main Description

From those records selected, collect detailed information to gain a deeper understanding of the problem or known error. During this activity, it may be necessary to begin considering action plans.

More Information

Tool Mentors	ITSRM – Problem Management and Incident Management