Task: Determine Business Impact
Disciplines:
Problem Management
Relationships
Roles
Primary Performer:
Problem Manager
Additional Performers:
Problem Owner
Inputs
Mandatory:
Problem
Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs)
Optional:
Problem Information
Outputs
Problem
Main Description
Identify the impact of the problem on the business.
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