Task: Define Process Policies, Standards, and Conceptual Models

Relationships

Roles	Primary Performer: Problem Management Process Owner	Additional Performers:
Inputs	Mandatory: Problem Management Framework	Optional: Incident Management Framework
Outputs	Problem Management Framework

Main Description

Policies govern the execution of a process. They provide a framework for process definition and implementation and should be consistent with business and technology strategies of the enterprise. Create a problem categorization scheme using the incident categorization scheme from the Incident Management Framework.