Task: Understand Major Incident
Disciplines: Problem Management
Relationships
RolesPrimary Performer: Additional Performers:
InputsMandatory: Optional:
  • None
Outputs
Main Description
Review a major incident to determine if it should be identified as a problem. Major incidents have a large impact on the delivery of IT services and indicate something that should be resolved.  When a problem record is created, link it to the major incident.
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