Task: Log Problem
Disciplines:
Problem Management
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Relationships
Roles
Primary Performer:
Problem Analyst
Additional Performers:
Inputs
Mandatory:
Incident Information
Optional:
None
Outputs
Problem
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Main Description
Log a new problem record. This problem should be based on a group of recurring incidents, one or more major incidents, faults discovered proactively, or incidents that are currently not related to an existing problem.
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More Information
Tool Mentors
ITSRM – Problem Management and Incident Management
CAM WS - Investigate and Diagnose Problem in Problem Management
OMEGAMON - Perform Problem Management
TEC - Perform Problem Management
TDS - Detect and Log Problem
ITM - Problem Management
CAM RTT - Problem Management
TNO - Problem Management
TNM – Problem Management
CAM WS - Overall View of a Problem in Problem Management
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