Task: Log Problem

Relationships

Roles	Primary Performer: Problem Analyst	Additional Performers:
Inputs	Mandatory: Incident Information	Optional: None
Outputs	Problem

Main Description

Log a new problem record. This problem should be based on a group of recurring incidents, one or more major incidents, faults discovered proactively, or incidents that are currently not related to an existing problem.

More Information

Tool Mentors	ITSRM – Problem Management and Incident Management CAM WS - Investigate and Diagnose Problem in Problem Management OMEGAMON - Perform Problem Management TEC - Perform Problem Management TDS - Detect and Log Problem ITM - Problem Management CAM RTT - Problem Management TNO - Problem Management TNM – Problem Management CAM WS - Overall View of a Problem in Problem Management