Task: Record and Perform Action
Disciplines: Problem Management
Relationships
RolesPrimary Performer: Additional Performers:
InputsMandatory: Optional:
  • None
Outputs
Main Description

Initiate action to address the undesirable conditions that exist or are likely to exist if no action is taken. Possible actions include the following: escalation, transfer to another resource, and increasing the priority.

Timely and complete communication is key to this activity. When the action is complete, update the record with the latest status.

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