Task: Scan Status of Problem and Known Error Records

Relationships

Roles	Primary Performer: Problem Manager	Additional Performers:
Inputs	Mandatory: Problems and Known Errors	Optional: None
Outputs	Known Error Problem

Main Description

The status of all problems and known records are continuously monitored during the execution of the actual process steps. On-line status displays, automated notifications, automated reports, and real-time reports are available to gain an understanding of the status of records.

More Information

Tool Mentors	ITSRM – Problem Management and Incident Management