Task: Identify Incidents Not Matched to Problems or Known Errors
Disciplines:
Problem Management
Relationships
Roles
Primary Performer:
Problem Analyst
Additional Performers:
Inputs
Mandatory:
Incident Information
Problems and Known Errors
Optional:
None
Outputs
Incident Information
Main Description
Find incidents that are not currently linked to problems or known errors to determine if they should be identified as problems. These "hanging" incidents might indicate additional symptoms of an underlying root cause or existing error.
More Information
Tool Mentors
ITSRM – Problem Management and Incident Management
CAM WS - Investigate and Diagnose Problem in Problem Management
OMEGAMON - Perform Problem Management
TEC - Perform Problem Management
TDS - Detect and Log Problem
ITM - Problem Management
CAM RTT - Problem Management
TNO - Problem Management
TNM – Problem Management
CAM WS - Overall View of a Problem in Problem Management
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