Task: Identify Incidents Not Matched to Problems or Known Errors

Relationships

Roles	Primary Performer: Problem Analyst	Additional Performers:
Inputs	Mandatory: Incident Information Problems and Known Errors	Optional: None
Outputs	Incident Information

Main Description

Find incidents that are not currently linked to problems or known errors to determine if they should be identified as problems. These "hanging" incidents might indicate additional symptoms of an underlying root cause or existing error.

More Information

Tool Mentors	ITSRM – Problem Management and Incident Management CAM WS - Investigate and Diagnose Problem in Problem Management OMEGAMON - Perform Problem Management TEC - Perform Problem Management TDS - Detect and Log Problem ITM - Problem Management CAM RTT - Problem Management TNO - Problem Management TNM – Problem Management CAM WS - Overall View of a Problem in Problem Management